What changed when these managers brought golf retail in house?

In the latest of a series of articles taken from a GCMA Hot Topics webinar, managers look at the way their staffing operations changed when they brought the shop into the club

It’s a decision that can be controversial, clouded in emotion, and a challenge to bring to fruition. In a GCMA Hot Topics webinar, five golf club managers shared their experiences of bringing their retail and professional operations in house. 

Redditch’s Kerry Alligan-Smith, Cirencester’s Leighton Walker, Bognor Regis’ James Maclean, Walton Heath’s Alex Woodward, and Yeovil’s Chris Huggins have all gone through the process at their clubs....